Here are some of the questions we have been asked.

Q. I just had keys made at the local home improvement store and they don't work right, do I need new locks like the clerk suggested, when I went back to complain?

A. No, more likely you just need keys cut by a properly adjusted key machine, operated by a trained technician. Key machines in proper adjustment will cut keys to a tolerance of +/- .001". Poorly adjusted key machines or worse yet, poorly trained clerks, can cut a key with a tolerance of +/- .012"!

Q. I am moving into a new home, should I rekey the locks? they seem to be working properly.

A. the answer is YES! Everyone has someone that they trust with their house keys, this does not mean you can trust them. How many neighbors, old baby sitters, cleaning people are walking around with the key to your home? Change the locks and then give keys to people you and you alone trust.

Q. Why do I have to wiggle my keys in the lock to make it work?

A. As locks age over time, the pins in a lock cylinder tend to "wear" down causing your keys to stick and forcing you to "jiggle or wiggle" the key in the lock to make it work. Most likely the keys you were given have probably been "copied" several times and this, plus pin wear, can cause your lock to act like it is breaking.

Q. Why do you recommend locks that seem so expensive?

A. We have found through experience that you get what you pay for, nothing hurts more than having to replace a cheap lockset that has worn out prematurely. We here at Penn Locksmith believe that you should only have to pay once for your security needs. Purchasing the very best hardware you can afford, will keep your security needs cost effective. 

Q. Should I change locks after an employees leaves?

A. Yes, Yes, Yes, not only are you protecting your assets, but you are also protecting the ex-employee. If you have a problem and you did not change the locks who do you look at? You cannot narrow down the list of suspects to only those in your employ. If you change the locks then you can eliminate the ex-employees as suspects, and concentrate on current key holders.

Q. Why would I want to install cameras in my workplace?

A. Not only will cameras help protect your property, but they could head off potential lawsuits (you could catch someone faking a "fall"). Theft and vandalism problems tend to decrease after cameras are installed. Your employees will begin to feel more secure in their environment after they realize that trouble makers will have a harder time sneaking in.

If you have any questions not covered here, just fill out our form on the contact page, we will be happy to respond, and if it is a really good question we might post it on out FAQ page.